It has become fairly obvious that few if any service providers certainly in the renewable energy field are providing a suitable safety net when dealing with members of the public/the consumer who display a disability that may result in them being potentially vulnerable to misleading marketing and/or unaccountable aggressive tradesmen who may carryout shoddy, dangerous and/or negligent workmanship in particular where single and vulnerable males and females are concerned.

In view of the above we strongly advise all property owners in particular those without family or the finances to support them through a potential service provider dispute (and before entering into any type of agreement) to study the guidance found in BS ISO 22458:2022 - Consumer vulnerability therefore manage beforehand your rights and expectations.

BS ISO 22458:2022 - Consumer Vulnerability - download here

For further help and assistance call NACE on 01223 774477 or email any concerns to info@nacegroup.co.uk