The general public have considerable consumer rights in accordance with the Consumer Rights Act 2015, these entitle the recipient of a paid for domestic service to a contract, notice of cancelation, copies of contractors insurance, refund facility, complaints procedure and for contractors to carry out their work diligently and with a duty of care, there are many more prerequisite service provider requirements.

The Consumer Rights Act 205 is enforceable as are;

Misleading & Aggressive Commercial Practices Guidance on the Consumer Protection Amendment) Regulations 2014, The Consumer Protection from Unfair Trading Regulations 2008, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Party Wall Act 1995, The Provision of Services Regulations 2009, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Supply of Goods & Services Act 1982, The Sale and Supply of Goods to Consumers Regulations 2002, The General Product Safety Regulations 2005 and The Construction (Design and Management) Regulations.

NACE voluntarily recognises and had adopted BS 18477 ‘Inclusive service verification’ and the criteria within. 

Inclusive service verification demonstrates that we recognise and endeavour to meet the requirements of BS 18477 and that we provide an inclusive service that is available, usable and accessible to all consumers equally – regardless of personal circumstances.

BS 18477 provides a framework to help understand the underlying factors involved in consumer vulnerability, covering topics such as the identification of customer vulnerability, inclusive design of products and services and data collection, protection and sharing.

To discuss a consumer rights issue please call 01223 774477 or email us at: technical@nace.org.uk